In this article, we will go over the Integrations we support, a general overview of functionality, Sync Behavior & File Handling, and additional FAQ questions.

Supported File Integrations

Below is a list of supported file Integrations. If you do not see your service listed below, feel free to reach out to Integrations@Kantiv.com to discuss the possibility of an Integration in the Future.

• Bynder

• Egnyte

• SharePoint

General Overview

Kantiv’s File integration automatically syncs files and folders from your organization’s file environments into Kantiv, allowing users to access approved content without manually uploading or managing files in multiple systems.

Once enabled for your organization, synced files appear in a dedicated integration collection named after the integration we connected within your Kantiv file library, allowing your team to access content without manually uploading files.

Accessing File Integration Content

The File Integration collection mirrors the folder structure configured by your organization. For example, if your File System contains:

Projects > 2024 > Contracts

You’ll see the same structure inside Kantiv.

Working with Synced Files

Viewing Files

All users in Kantiv can browse, search, and use synced files throughout the platform, just like other files in the library.

Uploading New Files

An integrated file collection is read-only inside Kantiv. The collection reflects content managed in your file system and should not be used for direct file management.

To add or update synced files:

1. Upload or edit the file in your File System, NOT Kantiv.

2. Wait for the next scheduled sync.

3. The updated file will appear automatically in Kantiv.

Sync Behavior & File Handling

Kantiv automatically syncs new, updated, and deleted files. Depending on your organization's configuration, updates may take several hours to appear.

• Duplicate File Handling - The integration tracks file identity across syncs. Conflicts with non-integration files of the same name are still synced rather than silently overwritten (they just don't get extracted, avoiding duplicate data!).

• File Updates - If a file is updated in your integration file system, it's updated in Kantiv at the next sync, not duplicated.

• Deletion Handling - Files deleted in your integration file system are removed from Kantiv on the next sync. No manual cleanup required.

• File & Folder Sync - Mirrors your integration file system folder/file hierarchy into a "Integration Name" collection visible to all users in your Kantiv account.

Supported File Types

Kantiv supports syncing the following file formats from file Integrations:

All other file types will be skipped during sync.

FAQ

Can I rename or move synced files in Kantiv?

Changes made inside the Integration collection may be reverted during the next sync to match the structure in your original File Integration.

Why don’t I see any Integration collection?

Your organization may not have the integration enabled yet, or the initial sync may still be processing. Contact your administrator for assistance.

How long does syncing take?

Sync timing depends on your organization’s configured schedule. In some cases, new files may take up to 24 hours to appear.

The File Integrations helps keep files synchronized and accessible across your file systems and Kantiv, giving teams a centralized way to access approved content without duplicate uploads or manual organization.

You can always find more information on Security and Integrations on our Support Center. Please send any questions or feedback to Support@Kantiv.com.