Outages & System Status

At Kantiv, we work hard to provide a reliable, high-performance platform. However, like any cloud-based system, occasional outages or service disruptions may occur. This article explains how we communicate outages, where you can find real-time updates, and what you can expect from our team during these events.

What is an Outage?

An outage occurs when part or all of the Kantiv platform is temporarily unavailable or not functioning as expected. This can include issues such as features not loading, slower-than-normal performance, or complete inaccessibility of the platform. Outages can be caused by a variety of factors—such as server disruptions, third-party service failures, or system updates—and may impact some or all users.

When an outage happens, our team works quickly to identify the cause, restore normal functionality, and keep users informed through timely updates.

Kantiv Status Page

The most reliable place to check for system availability is our Status Page.

On this page, you can view:

• Current system health

• Active incidents and outages with real-time progress updates from our team

• Scheduled maintenance

When an outage or performance issue occurs, you’ll see timely updates that may include:

• Incident identification — What part of the platform is affected

• Impact details — How the issue may affect your workflow

• Investigation updates — What our engineering teams are doing

• Mitigation steps — Any temporary workarounds

• Resolution confirmation — When the issue is fully resolved

For major incidents, you may also see a post-incident summary after resolution that explains the cause and outlines preventive steps.

What to Do If You Experience an Outage

If you suspect there is an outage or notice performance issues, you can:

1. Check the Status Page to confirm whether an incident is already reported.

2. If nothing is listed, contact Kantiv Support via:

   • The in-app Help tab if accessible

   • Email at support@kantiv.com

   • Chat (within the Help tab)

Even if the issue is not widespread, we want to know. User reports help us quickly identify and escalate emerging problems.

Our Commitment During Outages

During an outage, you can expect:

• Rapid updates as soon as new information becomes available

• Transparent communication about impact and expected timelines

• Clear guidance on any temporary workarounds

• Prompt resolution from our engineering team

We understand outages can disrupt your workflow, and we appreciate your patience while we work to get everything back online.

Your trust in Kantiv is important to us. Staying informed during an outage helps reduce uncertainty and ensures you can plan accordingly.

You can always find more information on User Resources in our Support Center. Please send any questions or feedback to Support@Kantiv.com.