How to Contact Joist AI Support

If you ever need assistance while using the Joist AI platform—whether you have a question, need clarification, or want to report an issue—our Support team is here to help. This guide outlines the different ways you can get in touch with us and what to expect when you do.

Help Tab

The easiest and fastest way to reach Joist AI Support is through the Help tab located in the left-hand menu of the platform.

Through the Help tab, you can:

• Submit a Bug Report or Feature Request using our support forms.

• Access helpful resources and documentation in our Help Center.

• Start a live chat with a support agent.

All messages sent through the Help tab go directly to our support platform for timely review.

Live Chat

From within the Help tab, you can open a chat to connect with our Support team.
Agents respond as soon as they are available, and conversations are saved so you can easily revisit past interactions.

Live chat is ideal for:

• Quick questions

• Troubleshooting guidance

• Real-time conversations when our team is online

Email Support

Our Support team can be reached at support@joist.ai. Emailing us is a great option if:

• You prefer to communicate asynchronously.

• You want to provide detailed information, screenshots, or recordings.

• You need to follow up on an existing request.

All emails sent to support@joist.ai automatically generate a ticket in our system, and our team will respond within the same email thread.

Response Times

Our team works hard to respond as quickly as possible. Response times may vary depending on volume and request complexity, but you can always expect timely updates as we work on your case.

For system-wide performance updates or outage information, you can check our Status Page, where we post real-time notices and resolution updates.

Additional Resources

Before reaching out, you may find what you need in our Support Center, which includes:

• Step-by-step guides

• FAQs

• Troubleshooting resources

• Best practices for using the platform

If you don’t find what you're looking for, we’re always happy to help—just contact us using any of the methods above.

Your experience with Joist AI is important to us. Whether you’re reporting an issue, requesting a feature, or just need guidance, our Support team is committed to ensuring you get the help you need.

You can always find more information on User Resources in our Support Center. Please send any questions or feedback to Support@Joist.AI